Pineseed

Q: What's included in your managed IT services?

24/7 RMM monitoring, proactive remediation, patch management, helpdesk support and quarterly business reviews across servers, endpoints and networks.

Q: Do you operate across all of Queensland?

Yes. We have regional presence across Darling Downs, Brisbane, Gold Coast and beyond. We're genuinely regional with senior engineers who can respond on site when needed.

Q: What's the difference between your managed IT and break-fix support?

Managed IT includes proactive 24/7 monitoring and preventative support. Break-fix is ad-hoc remote and on-site support for urgent issues outside managed contracts.

Q: Do you handle compliance requirements like Essential Eight?

Yes. We provide managed endpoint protection, email security, phishing-resistant MFA, Essential Eight uplift and compliance reporting.

Q: Can you help with cloud migration?

Yes. We provide Microsoft 365 administration, identity management, Intune policy, cloud backup and cloud migration planning with tested restores.

Q: Who do I speak to if I have technical questions?

You'll work directly with senior engineers who do the work—not a call centre. For specific questions about this page, email helpdesk@pineseed.com.au.

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