What's included in your managed IT services?

24/7 RMM monitoring, proactive remediation, patch management, helpdesk support and quarterly business reviews across servers, endpoints and networks.

Do you operate across all of Queensland?

Yes. We have regional presence across Darling Downs, Brisbane, Gold Coast and beyond. We're genuinely regional with senior engineers who can respond on site when needed.

What's the difference between your managed IT and break-fix support?

Managed IT includes proactive 24/7 monitoring and preventative support. Break-fix is ad-hoc remote and on-site support for urgent issues outside managed contracts.

Do you handle compliance requirements like Essential Eight?

Yes. We provide managed endpoint protection, email security, phishing-resistant MFA, Essential Eight uplift and compliance reporting.

Can you help with cloud migration?

Yes. We provide Microsoft 365 administration, identity management, Intune policy, cloud backup and cloud migration planning with tested restores.

Who do I speak to if I have technical questions?

You'll work directly with senior engineers who do the work—not a call centre. For specific questions about this page, email helpdesk@pineseed.com.au.

How much do managed IT services cost in Toowoomba?

PineSeed plans run $119–$249 per user per month, ex GST, depending on support hours, backup scope and security tools. Per-device pricing ($95–$195) applies if your business uses shared workstations. Minimum 5 users. Onboarding is included on 12-month terms. Every plan is on this page—no hidden surprises.

What's the difference between managed IT and break-fix support?

Break-fix is reactive—you call when something breaks, we fix it and you pay hourly ($185/hr minimum 1 hour). Managed IT is proactive: 24/7 monitoring catches problems before your staff notice them, patching is automated, backups are tested regularly and you have a guaranteed response time. Most businesses save money on a managed plan after about 3 hours of support per month.

Do I have to sign a long contract?

Our standard term is 12 months with onboarding included. Monthly rollover is available after the first 12 months—no lock-in. We price competitively on longer terms but we don't force them. Compare the same term length and support hours when looking at other quotes.

What happens to after-hours emergencies?

Essential plan covers business hours only (7am–6pm). Professional includes after-hours emergency response Mon–Sat 6am–8pm plus on-call escalation. Fortified is 24/7 with a 15-minute response SLA on critical issues. Our RMM alerts our on-call engineer at 2 am if your server goes down—not a call centre, our owner Rick or a senior engineer.

How fast do you actually respond when something breaks?

Essential: 4 business hours. Professional: 1 business hour. Fortified: 15 minutes for P1 (critical). Our RMM catches most faults automatically—we're already watching before you call. If it's a physical fault or needs on-site work, we'll drive out if you're in the Darling Downs or Brisbane corridor.

Can you support agriculture, remote sites and fixed wireless?

Yes. We grew up on cattle and feedlot operations. We understand weighbridge systems, livestock software, remote pump and shed links, seasonal staff, and patchy rural connectivity. Our monitoring and backup work reliably over fixed wireless, Starlink and marginal NBN. It's not a bolt-on skill—it's how we got started.

What is the Essential Eight and does my business need it?

The Essential Eight is the ACSC baseline for cyber security: application control, patch applications, macro restrictions, user hardening, admin privilege restriction, OS patching, MFA and regular backups. Cyber insurance renewals and tender contracts now expect Essential Eight maturity. Every Fortified plan includes uplift and compliance reporting. We offer a fixed-fee assessment if you're unsure where you stand.

Will there be downtime when we onboard?

No. We deploy monitoring, backup and patching on live systems without impact. Staff onboarding for MFA and password management happens in parallel. Quarterly reviews are scheduled in advance. Onboarding takes about 10 business days from signing.

Do you support businesses outside Toowoomba and the Darling Downs?

Remote support is available statewide. Onsite support (within business hours or after-hours emergency) is available across the Brisbane corridor and the Darling Downs region. If you're in regional Queensland and need a partner, get in touch—we may be able to help or refer you locally.

Do you resell Microsoft 365 licences?

Yes, at cost plus management. Every managed IT plan includes M365 user administration, identity management and Entra ID policy. We can migrate you to M365, optimise your tenant configuration and handle yearly licensing renewals. Licence cost is billed separately so you see exactly what you're paying.