helpdesk@pineseed.com.au 
(07) 45 888 869Privacy Policy
Last updated: January 2025
1. Introduction
PineSeed Pty Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IT support services or visit our website.
By accessing our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email, phone number, business details when you engage our services
- Technical Data: IP addresses, device information, system logs for troubleshooting
- Service Data: Information about your IT systems we support
- Payment Information: Billing details for service payments
3. How We Use Your Information
We use collected information to:
Provide and maintain our IT support services
Monitor and improve service performance
Respond to service requests and incidents
Process payments and send invoices
Communicate important service updates
Enhance security and prevent fraud
4. Data Sharing & Disclosure
We may share information in these situations:
- Service Providers: With trusted third parties assisting our operations
- Legal Requirements: When required by law or to protect rights
- Business Transfers: During mergers or acquisitions
We never sell your personal information.
5. Data Security
We implement enterprise-grade security measures:
- Encryption of sensitive data in transit and at rest
- Regular security audits and vulnerability testing
- Strict access controls and authentication protocols
- Secure backup procedures
6. Your Rights
You have rights to:
Access your personal data we hold
Request correction of inaccurate information
Request deletion of your data (where applicable)
Object to certain processing activities
Lodge complaints with regulatory authorities
7. Cookies & Tracking
We use cookies and similar technologies to:
- Authenticate users and secure our services
- Analyze service usage and performance
- Remember preferences and settings
You can manage cookie preferences in your browser settings.
8. Policy Changes
We may update this policy periodically. Significant changes will be communicated through our website or direct notices.
We recommend reviewing this policy regularly for updates.
9. Contact Us
For privacy inquiries or requests:
- Email: privacy@pineseed.com
- Phone: 1300 123 456
- Mail: Privacy Officer, PineSeed Pty Ltd, Level 10, 100 Tech Street, Sydney NSW 2000
© 2025 PineSeed Pty Ltd. All rights reserved.