About PineSeed — Rick Campbell, Founder & IT Professional
PineSeed is owned and operated by Rick Campbell, providing business IT support across Queensland. You speak to Rick or a senior engineer — not a call queue.
02 — The challenge
Business IT Support That Understands Regional Queensland
Most managed IT providers are based in Brisbane. They see agribusiness, healthcare, and rural sites as edge cases. You get a junior staffer, a 4-hour response time, and an invoice that makes no sense.
Rick grew up on the Darling Downs. He understands feedlots with critical networks, healthcare systems where after-hours means real costs, and rural connectivity that isn't NBN.
After 15+ years in enterprise IT and critical infrastructure, he founded PineSeed to deliver what Queensland businesses actually need: fixed prices, honest timelines, someone who answers the phone, and a real engineer on the other end.
03
How we work
A clear path from first conversation to finished work.
Rick's background
Fifteen years across enterprise IT, healthcare, and agribusiness
Enterprise IT & Critical Systems
Started in healthcare networks and security infrastructure. Learned systems thinking and reliability from day one. Understands the cost of downtime.
Darling Downs Roots
Grew up on cattle and feedlot operations. Understands weighbridge networks, NLIS software, remote pump links, seasonal staff, and marginal NBN.
Founded PineSeed
After 15+ years, started PineSeed to deliver what regional businesses needed: fixed prices, honest timelines, genuine expertise, and a real engineer — not a sales call.
How we work
From first call to live in ten business days
No long sales theatre, no drawn-out discovery process. Here's exactly what to expect.
15-minute scoping call
We talk about your business, your current setup, and what matters. Straightforward questions about staff, devices, and critical systems.
Free network and security audit
We run a detailed audit of your infrastructure. You keep the report whether you sign with us or not. It shows what's working, what's not, and what's at risk.
Fixed written quote
Within one business day, you get a written quote. No surprises, no follow-up discovery calls. The number is the number.
Onboarding in ten business days
Monitoring, backup, and patching go live on your existing systems. MFA and password training happen in parallel. No production downtime.
Rick's credentials
Enterprise-trained, rural-rooted, certified professional
- Enterprise IT and healthcare systems integration
- 15+ years
- IT & Systems Integration
- ACS Certified Professional
- Microsoft Certified Systems Administrator
- MCSA
- Monitored across all managed systems
- 99.9% uptime
06 — Questions?
Why PineSeed stands apart
Frequently Asked Questions
- How is PineSeed different from Brisbane MSPs?
- We grew up on the Darling Downs. We understand agribusiness networks, healthcare systems, rural connectivity, and what Essential Eight costs. Most Brisbane providers see regional businesses as outliers. We don't. And Rick answers the phone.
- What if I'm outside Toowoomba?
- We cover the Darling Downs on-site: Toowoomba, Highfields, Oakey, Pittsworth, Dalby, Warwick, Gatton, Chinchilla, and Roma. Brisbane and SEQ are remote standard; on-site for critical jobs. Remote support extends across Queensland and Australia.
- Will I actually get to talk to Rick?
- Yes. Rick answers the phone. If he's on a call, you get a senior engineer — not a junior on a script. We're small enough to know every customer.
- Why manage instead of pay per call?
- Break-fix is $185/hour with a 1-hour minimum. Most businesses need a few hours per month. On Essential at $119/user/month, you're covered 24/7 with monitoring. After 3 hours of support per month, a managed plan saves money.
- What happens during onboarding?
- No drama. Monitoring, backup, and patching go live on your existing systems. MFA and password training happen in parallel. You stay in production throughout. About ten business days from first call to live.
- What if I'm outside Queensland?
- We support remote clients across Australia. On-site is limited to Queensland, but your monitoring, alerts, and helpdesk work nationwide.
Ready to talk?
Get a fixed written quote in one business day or call Rick directly.