helpdesk@pineseed.com.au   
(07) 45 888 869Comprehensive Managed IT Services
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Our Managed IT Services
Complete IT management solutions to keep your business running smoothly
24/7 Monitoring & Support
Proactive monitoring of your IT infrastructure with rapid response to issues before they impact your business.
EssentialHelp Desk Support
Dedicated Australian-based support team available via phone, email, or chat to resolve your IT issues quickly.
StandardCloud Management
Optimized cloud solutions with security, backup, and cost management for Microsoft 365, Azure, and AWS environments.
PremiumWhy Choose PineSeed Managed IT?
Increased Productivity
Minimize downtime and keep your team focused on business goals, not IT issues.
Enhanced Security
Enterprise-grade security measures to protect your data and systems from threats.
Predictable Costs
Fixed monthly pricing replaces unpredictable IT expenses with budget certainty.
Expert Team
Access to a full team of IT professionals with diverse skills and certifications.
Managed IT Service Tiers
Flexible packages to match your business needs and budget
Essential
For small businesses with basic IT needs
Standard
For growing businesses needing reliable IT and security.
Premium
For enterprises needing comprehensive IT management
What Our Clients Say
Trusted by businesses across Australia
Sarah Johnson
CFO, Melbourne Accounting Firm
Michael Rodriguez
CEO, Sydney Marketing Agency
Emma Wilson
Operations Manager, Brisbane Retail Chain
Frequently Asked Questions
Answers to common questions about our managed IT services
Our managed IT services include 24/7 monitoring, help desk support, patch management, security protection, backup monitoring, and regular reporting. Specific inclusions vary by service tier (Essential, Standard, Premium).
- Critical (system down): 30 minutes or less
- High (major impact): 1 hour
- Medium (minor impact): 4 hours
- Low (general questions): 8 hours
Yes, we can work with your current IT setup. During onboarding, we'll assess your infrastructure and recommend any optimizations. We support Windows, macOS, Linux environments, and all major cloud platforms.
We implement multiple security layers including endpoint protection, network security, email filtering, and regular vulnerability scanning. Our team follows strict security protocols and undergoes regular training. We're also happy to comply with your specific security policies.